Frequently Asked Questions

COVID-19 Updates

Our shop is open from Phase 2, 19 June 2020. Our opening hours are 11:30am to 8:00pm daily. 

Here's a list of things we do continuously at the shop: 

  • Hand sanitiser available
  • Disposable socks are available
  • Regular disinfection
  • SafeEntry check in required
  • Contactless payment available

We understand that shopping at our physical shop is preferred to get the right pair. In light of the COVID-19 situation, Circuit Breaker and Phase 1 post-Circuit Breaker, we will be extending all birthday vouchers to the end of August 2020. 

Podiatry Day is currently suspended for now due to COVID-19. There is no confirmation of when we can resume this for now. If you need help with purchasing the right shoe for your needs, feel free to contact us here or drop by our shop for a shoe fitting session. 

Most certainly! If you need assistance, please do not hesitate to contact us here , or chat with us via our livechat at the bottom right hand of your screen (agents will only be able to reply during normal working hours). 

Account & Membership

If you have shopped with us before, your email and phone number should be in our database. However, if you did not provide a working email, or have used a duplicated phone number, please contact us for support here .

VIP members will gain VIP exclusive deals and promotions, as well as a 20% discount on their birthday month. 

To become a VIP member with Arch Angel, simply spend $200 on a single receipt.

By the first working day of every month, you will be sent a promotion code that can be used on your birthday month and the month after that. If you are purchasing online, you may enter the code in your purchase. Do note that these codes cannot be shared and can only be used once. Attempting to use this code on a new account or account without VIP status or the right birthday month will not work. 

It is likely that you have provided an invalid email or phone number in the past, or that you are not subscribed to our marketing material. By Singapore law, we are not allowed to send you any form of marketing messages to you if you have chosen not to subscribe to our newsletter.

But not to worry! Please reach out to us here so that we can validate your email and/or phone number and ensure that you don't miss out on your birthday vouchers in the future. 

Order & Payment

You can purchase on our website using a debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can chose these payment methods when you checkout.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to us here .

Shipping & Delivery

We currently ship worldwide. 

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email with a link to track your order (when the delivery method allows it).

As we engage with an external courier service to deliver your orders, it will vary from courier to courier. If you're not home, you may get someone else to collect the parcel for you. Otherwise, the delivery personnel will usually contact you before attempting to deliver. From there, you can arrange with the delivery personnel. That is why your phone number is crucial.

Returns & Exchanges

Yes, we accept exchanges on a case-by-case basis. If you would like to request for an exchange, please reach out to us here.

For returns which are successfully processed, the refund will be made via original payment method within 7 working days.

Simply return the package to our head office (at your own cost) or at our flagship store at Wheelock Place, #03-12. The exchanged item will either be delivered to you or given to you on the spot, depending on how you return the original item. 

Shoe Care & Fitting

To be doubly sure about your shoe size, measure your foot from the heel to the tip of your longest toe. Then, get your size using our shoe size chart

We strongly discourage washing your shoes with soap and water as it will remove the protective agents in the leather, causing the leather to break down prematurely. Consider purchasing our accessories targeted at caring for your shoes instead! 

Be sure to give them plenty of time to dry! Don't wear it again the next day immediately, as this will breed bacteria and also cause your shoe to break down prematurely, especially if they are made with leather material. 

Yes, all of our Naot shoes have pigskin leather.