You can purchase on our website using a debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, Google Pay and GrabPay. You can chose these payment methods when you checkout.
FAQ
Order & Payment
- What payment methods do you accept?
- What is the status of my order?
- Can I change my order?
What payment methods do you accept?
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to us here.
Shipping & Delivery
- Do you offer free delivery?
- Do you offer international shipping?
- How can I track my package?
- What if I'm not home?
- Can I request for my order to be delivered on a specific date and time?
Do you offer free delivery?
Free local delivery is available for online orders valued at S$60 and above in a single transaction. For purchases in-store, products must be collected in-store, free delivery is not applicable.
Do you offer international shipping?
Yes, we offer international shipping. However, please note that shipping fees for international orders are the responsibility of the customer. These fees do not include any applicable taxes or duties, which may be required by your country. You will need to pay these duties for your shipment to be released by customs.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email with a link to track your order (when the delivery method allows it).
What if I'm not home?
As we engage with an external courier service to deliver your orders, it will vary from courier to courier. If you're not home, you may get someone else to collect the parcel for you. Otherwise, the delivery personnel will usually contact you before attempting to deliver. From there, you can arrange with the delivery personnel. That is why your phone number is crucial.
Can I request for my order to be delivered on a specific date and time?
Please reach out to us here if you need it to be delivered on a specific date and time.
Account & Membership
- How do I become an Arch Angel member?
- What are the benefits of being a member?
- What happens if I don't register with Advocado?
- What happens after I register with Advocado?
How do I become an Arch Angel member?
Simply click on the Arch Angel Shoes link below to sign up with your mobile number on the Advocado platform, or visit an Arch Angel shop for assistance.
What are the benefits of being a member?
As of August 2024, our loyalty program has transitioned to a cloud-based system managed by Advocado. To find out and enjoy loyalty benefits, all new and existing members must register their account through the Advocado platform.
What happens if I don't register with Advocado?
You will no longer be able to earn loyalty points or use any unexpired points for purchases made after August 2024.
What happens after I register with Advocado?
- Your unexpired loyalty points balance will remain.
- You can continue to earn and redeem points at Arch Angel shops and our online store.
- Terms and conditions regarding expiring points remain unchanged.
Shoe Care & Fitting
- How do I check my shoe size?
- How do I clean my shoes?
- What should I do if my shoes get wet?
- Are there any shoes with pigskin leather?
How do I check my shoe size?
To be doubly sure about your shoe size, measure your foot from the heel to the tip of your longest toe. Then, get your size using our shoe size chart.
How do I clean my shoes?
We strongly discourage washing your shoes with soap and water as it will remove the protective agents in the leather, causing the leather to break down prematurely. Consider purchasing our accessories targeted at caring for your shoes instead!
What should I do if my shoes get wet?
Be sure to give them plenty of time to dry! Don't wear it again the next day immediately, as this will breed bacteria and also cause your shoe to break down prematurely, especially if they are made with leather material.
Are there any shoes with pigskin leather?
Yes, all of our Naot shoes have pigskin leather.
Returns & Exchanges
- Do you accept returns and exchanges?
- How long does it take to process a refund?
- Where do I make the exchange or return?
Do you accept returns and exchanges?
We accept returns and exchanges on a case-by-case basis. For more details, please click here.
How long does it take to process a refund?
For returns which are successfully processed, the refund will be made via original payment method within 7 working days. For more details, please click here.
Where do I make the exchange or return?
Simply return the package to our head office (at your own cost) or at our flagship store at Wheelock Place, #03-12. The exchanged item will either be delivered to you or given to you on the spot, depending on how you return the original item. For more details, please click here.