Returns and Exchanges

Returns & Refund

  • All returns are to be made within 14 calendar days from the day of receipt, at your own cost.
  • All requests will be processed within 2-3 working days, Monday-Friday, 10am-6pm during our working hours.
  • All returns will be screened through thoroughly upon reaching our warehouse.
  • For returns which are successfully processed, the refund will be made via original payment method within 7 working days.
  • Arch Angel reserves the right to offer refund based on our sole discretion.
  • As all items remain in customer’s care until it reaches our warehouse, please take extra caution to send them back securely packed and via registered mail, or a trusted courier.
  • All packages for returns are to be delivered to:
Arch Angel
1091 Lower Delta Road
#04-01 Singapore 169202

Exchanges

  • All exchanges are to be made within 14 calendar days from the day of receipt.
  • All requests will be processed within 2-3 working days, Monday-Friday, 10am-6pm during our working hours.
  • Exchange is currently only valid for regular-priced items. No exchange for sales items.
  • Exchange product(s) must be in the original purchase condition as received, including original product packaging.
  • Exchange is currently valid for Singapore orders only. All international exchanges are handled on a case-by-case basis.
  • In the unlikely event that an item is returned to us in an unsuitable state, without original tags and packaging, or not in the original condition, we may have to send it back to customer.
  • To perform an exchange, please reach us at sales@archangelshoes.com.sg

WHO WE ARE

An advocate of wellness through foot care and foot health. We enrich lives by providing solutions that improve the sense of well-being so that people can feel the joy of being on their feet, revelling in the things they love to do.

Our Vision & Mission

VISION

To help the world in the joy of greater comfort.


MISSION

We relentlessly curate the optimum selection of shoes for comfort and style, and provide further solutions through foot care accessories.
We actively promote wellness and foot health to bring joy to as many people as posible.

We know that happy feet make joyful people.

This is the reason why Arch Angel was born: to help the world walk in greater comfort, and to take every step with joy.

Joy in Every Step

For Arch Angel, joy is something that springs from the feet. It fills our hearts every time a shoe is born. And it’ll fill yours when you feel the comfort of wearing a pair.

It’s the spring in your step as you walk in them. The delight in your eyes when you admire their designs. It’s the glee shared by anyone who has ever seen, or worn, our shoes.

It’s an elation that moves, skips, leaps, dances and goes the distance. A joy that Arch Angel simply wants to share with the world.

The story behind our business

Our journey into the world of foot care began with a painful step. Thankfully, we met many along our way who contributed to our search for solutions – podiatrists, health & wellness coaches, skillful craftsmen, and others who shared their experience with foot pain.The more we learnt, the more we realised the importance of good shoes and proper foot care.

OUR VALUES

WHAT WE FIGHT FOR



UPLIFTING
Lively, energetic, positive and cheerful, delighting customers with products and services.

TRUST
Professional advice and consistent delivery of products and services.

INNOVATION
Constantly seeking new and effective solutions for products and services. To strive towards becoming a market leader.

EMPATHY
Understanding and feeling for the needs of our customers and the things that make you happy.