Returns and Exchanges

Returns & Refund

  • All returns are to be made within 14 calendar days from the day of receipt, at your own cost.
  • All requests will be processed within 2-3 working days, Monday-Friday, 10am-6pm during our working hours.
  • All returns will be screened through thoroughly upon reaching our warehouse.
  • For returns which are successfully processed, the refund will be made via original payment method within 7 working days.
  • Arch Angel reserves the right to offer refund based on our sole discretion.
  • As all items remain in customer’s care until it reaches our warehouse, please take extra caution to send them back securely packed and via registered mail, or a trusted courier.
  • All packages for returns are to be delivered to:
Arch Angel
1091 Lower Delta Road
#04-01 Singapore 169202

Exchanges

  • All exchanges are to be made within 14 calendar days from the day of receipt.
  • All requests will be processed within 2-3 working days, Monday-Friday, 10am-6pm during our working hours.
  • Exchange is currently only valid for regular-priced items. No exchange for sales items.
  • Exchange product(s) must be in the original purchase condition as received, including original product packaging.
  • Exchange is currently valid for Singapore orders only. All international exchanges are handled on a case-by-case basis.
  • All exchanges are shipped to the original orders’ delivery addresses.
  • In the unlikely event that an item is returned to us in an unsuitable state, without original tags and packaging, or not in the original condition, we may have to send it back to customer.
  • To perform an exchange, please follow the steps below:
    1. Make a new purchase of the new item.
    2. We will arrange shipment. Inside the shipment, we will include a shipping label for the original item to be sent back.
    3. Once you have received the new item, please retain the box.
    4. Place the original item into this box and seal.
    5. Stick shipping label over the box. Ensure that the old shipping label is covered.
    6. The courier service will come to you to pick it up (pick up is only possible on weekdays, during office hours). 
    7. Once we have received the goods, we will process the refund for your original item.
  • All packages for returns are to be delivered to:
Arch Angel
1091 Lower Delta Road
#04-01 Singapore 169202